Many shopping centers in the UK have adopted a new kind of ad technique that involves surveillance cameras in shopping center billboards. These cameras are used to spy on you in order to show you the “correct” advertisement. The new technology has the ability to identify your age, gender, and even mood.
The smart boards detect how long certain customers look at advertisements and then change what they display depending on who is walking past.
So far, The Sunday Times has happened upon 50 of these screens in the UK; several of them can be found at Westfield shopping center in Shepherd’s Bush, London.
Apparently, companies utilizing this equipment don’t legally need to inform their shoppers that they are being filmed because the system complies with the UK’s data protection laws. Since no individually identifying information is being collected or stored, no laws are being broken.
First Company to Try This
One of the first companies to try this system out is Ocean Outdoor. The LookOut system is found in multiple tracking billboards throughout the UK.
Tim Bleakley, the company’s chief executive, told The Sunday Times: “We pioneered a facial detection technology which identifies the characteristics of the face to allow you to talk to advertisers about mood, gender, emotion and those kinds of things. We can measure the level of happiness or sadness. We can measure the dwell time.”
Bleakley told of how satisfied the supermarket executives of Waitrose were when they sprayed fake snow into the store and saw how evidently ‘customer happiness levels’ rose.
The cameras installed into the billboards spend every hour analyzing the shoppers to see what kind of people shopped and when they shopped. At times, shoppers are even inserted into adverts, a feature called ‘interactive advertising.’ One promotional video from Ocean Outdoor implied that the technology can determine how many ‘affluent’ people are in the area.
One of the billboards at Canary Wharf stated that 49 percent of people walking past that day were “affluent” and earned “over £100,000 ($129,000).”
The technology of Ocean Outdoor can be used on roadside billboards to figure the price of passing cars and advertise expensive things to those it thinks have lots of money.
Quividi is a French firm that also sells the facial detection technology and says that it collects and processes images of people in milliseconds but then deletes them forever once their basic profile information has been taken. Determining someone’s gender can be done with 90 percent accuracy within a five-year age bracket.